Thank you for shopping at Petmooc.com Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwear and final sale) can be returned or exchanged within 30 days from the delivered date.-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on package . Or no refund will be issued.-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.-Buyer is responsible for return shipping cost.Items that do not meet these criteria will not be considered for return.We do not accept any request of exchange&return once the “specials” are sold.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.-Swimwear/Lingerie is not eligible for return or exchange.-Swimwear/Lingerie can only be returned/exchanged if it is defective/damaged or wrong item.-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
All orders canceled after 24 hours or later are subject to a $20 administration fee, whether or not your order has shipped. If the order has shipped, the customer is responsible for a 15% restocking fee and shipping costs to and/or from the warehouse to the delivery address.If your order has shipped, the customer will also be responsible for actual return shipping charges.Refunds will only be issued to the original credit card that you use when placing your order.Contact us
If you have further questions/issues, please don’t hesitate to contact us at [email protected]
or chat with us online.